These Terms and Conditions govern your access to and use of the DeRoo Cues website, including its catalog, gallery, product showcases, contact form, and related content. By using this website, you agree to these Terms. If you do not agree, please do not use the website.

You must use the website lawfully and have the legal capacity to enter into any agreement that may later arise from an inquiry.

This website presents information about DeRoo Cues and allows visitors to submit inquiries about products and orders. A contact-form submission, email, model selection, or other inquiry is not an order, acceptance, reservation, or binding agreement.

An order becomes binding only when DeRoo Cues and the customer accept a written quote, confirmation, and payment.

DeRoo Cues aims to present accurate descriptions, images, specifications, and availability information. Handcrafted products and natural materials may vary in grain, colour, figure, dimensions, finish, and other characteristics. Screen settings and photography may also affect how a product appears.

Website content may be corrected, changed, or withdrawn without notice. Displaying a model does not guarantee that it is available or can be produced to every requested specification.

Quotes may depend on model, materials, dimensions, finish, customization, and destination. Unless a written quote states otherwise, it may be revised or withdrawn before acceptance.

Prices, currency, deposits, delivery method, and shipping charges, will be specified in the applicable written quote or order agreement. The customer is responsible for destination charges unless that agreement expressly states otherwise.

Production and delivery dates are estimates unless expressly guaranteed in writing. Delays may result from custom work, material availability, carriers, customs, or circumstances outside reasonable control.

The website and its text, photographs, videos, graphics, product designs, logos, trademarks, layout, and other content are owned by or licensed to DeRoo Cues and are protected by applicable intellectual-property laws.

You may view the website for personal, non-commercial use. You may not reproduce, modify, distribute, sell, scrape, publish, reverse engineer, or commercially exploit its content without prior written permission.

You must not:

• interfere with the website, servers, or security;
• submit unlawful, deceptive, abusive, or malicious content;
• impersonate another person or misrepresent an affiliation;
• use automated systems in a way that burdens the website; or
• use website content to make or market counterfeit products.

Links to social platforms, carriers, payment providers, authorized agents, or other third parties are provided for convenience. DeRoo Cues does not control and is not responsible for their websites, policies, availability, or independent acts and omissions.

To the extent permitted by law, the website is provided on an "as is" and "as available" basis without guarantees that it will be uninterrupted, error-free, or suitable for a particular purpose. Product suitability depends on personal preference, playing style, care, and other factors.

To the extent permitted by law, DeRoo Cues will not be liable for indirect, incidental, special, consequential, or punitive loss arising from use of, or inability to use, the website. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to rights that cannot be waived, disputes concerning the website will be submitted to the courts of British Columbia.

DeRoo Cues may update these Terms by posting a revised version and effective date on this page. Continued website use after an update constitutes acceptance of the revised Terms.

Questions may be sent to sales@deroocues.com.

This Privacy Policy explains how DeRoo Cues collects, uses, shares, retains, and protects personal information obtained through this website and related communications. DeRoo Cues is responsible for the personal information described here.

When you use the inquiry/order form or contact DeRoo Cues, we may collect:

• your name, country, email address, and phone number;
• the cue model or product in which you are interested;
• your inquiry, specifications, preferences, and order details;
• communications, approvals, quotes, and transaction records; and
• other information you choose to provide.

Please do not send sensitive personal information that is not reasonably necessary for your inquiry.

Website hosting and security infrastructure may automatically process limited technical information such as IP address, browser or device type, access time, requested pages, and error or security logs. This information is used to deliver, secure, maintain, and diagnose the website.

DeRoo Cues does not currently use advertising cookies or analytics cookies on this website. Browser caching and other essential technical functions may still be used to display and operate website content efficiently.

Personal information may be used to:

• respond to questions and prepare quotes;
• discuss, create, fulfil, deliver, and support orders;
• confirm specifications and communicate production updates;
• maintain business, tax, warranty, and dispute records;
• protect customers, DeRoo Cues, and the website from fraud or misuse;
• comply with legal obligations;
• improve website reliability and customer service.

By submitting information or communicating with DeRoo Cues, you consent to its handling for the purposes reasonably connected with your inquiry or order. You may withdraw consent to optional future use by contacting us, subject to legal, contractual, and recordkeeping requirements.

DeRoo Cues will not sell or disclose your personal information to any third party for marketing purposes, and will retain your personal information only for as long as is reasonable under the circumstances.

Service providers and authorized agents may process or store information outside your province, territory, or country, including elsewhere in Canada or China. Information in another jurisdiction may be subject to that jurisdiction's laws and lawful access requirements.

Personal information is retained only as long as reasonably necessary for inquiries, order fulfilment and support, warranties, business records, legal obligations, security, and dispute resolution. When no longer required, information is deleted, destroyed, or anonymized where reasonably practicable.

DeRoo Cues uses reasonable administrative, technical, and organizational safeguards appropriate to the information handled. No internet transmission or storage system can be guaranteed completely secure, and information is submitted at your own risk.

Subject to applicable law, you may request access to or correction of your personal information, ask how it has been handled, or raise a privacy concern. We may need to verify your identity before responding and may retain information where required or permitted by law.

Submit privacy requests to sales@deroocues.com.

External websites and social platforms have their own privacy practices. This Policy does not govern information handled by a third party after you follow an external link.

This Policy may be updated to reflect changes to the website, business practices, service providers, or law. The revised version and effective date will be posted on this page.

Fraudulent claims, counterfeit products, and imitations are a concern for high-quality products worldwide. Authentic DeRoo Cues are produced only in British Columbia, Canada.

DeRoo Cues has no cooperation or affiliation with any other cue manufacturer for the design or production of DeRoo cues or their parts, except for the authorized sales relationship stated below.

Purchases made directly from DeRoo Cues or through its authorized agent, Shenzhen Hong Niu Snooker Equipment Co. in China, are recognized authorized purchasing channels.

Before purchasing from any seller claiming an association with DeRoo Cues, customers may request verification by contacting sales@deroocues.com. DeRoo Cues is not responsible for products, statements, or transactions offered by unauthorized sellers.